Privacy Policy

1. Who We Are

Revive Roofing Solutions is a family-run roofing company operating across West Sussex, East Sussex, Surrey, Hampshire, Berkshire, and South London. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Personal Data We Collect

When you use our website or contact us for a quote, we may collect the following information:

• Contact details – your name, phone number, and email address
• Property details – your postcode, property type, and details of work required
• Enquiry details – the roofing service you are interested in and urgency of the job
• Communication records – messages or notes from calls, emails, or form submissions
• Usage data – anonymous data about how you interact with our website (via cookies)

3. How We Use Your Data

We use your personal data only for legitimate business purposes, including:

• Responding to your quote requests or enquiries
• Booking and carrying out roofing work at your property
• Sending follow-up communications about your job or quote
• Improving our website and services
• Complying with legal obligations

We do not use your data for unsolicited marketing without your explicit consent, and we do not sell your data to third parties.

4. Legal Basis for Processing

We process your data under the following legal bases:

5. Who We Share Your Data With

We keep your data confidential. We may share it only with:

• Our team members – to arrange and carry out your roofing job
• Technology providers – secure platforms we use to manage our website and communications (subject to their own privacy policies and data processing agreements)
• Legal and regulatory bodies – where required by law

We do not transfer your data outside the UK/EEA.

6. How Long We Keep Your Data

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Typically:

• Quote enquiries: up to 12 months if no work is carried out
• Customer job records: up to 7 years for accounting and warranty purposes
• Marketing consent records: until you withdraw consent

7. Your Rights

Under UK GDPR, you have the following rights:

To exercise any of these rights, please contact us at info@reviveroofingsolutions.co.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled incorrectly.

8. Cookies

Our website uses cookies to improve your experience. These include essential cookies required for the site to function, and analytics cookies to help us understand how visitors use our site. You can control cookies through your browser settings. Continued use of our site implies acceptance of essential cookies.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption and data is stored on secure, industry-standard platforms.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.